+44 7514 183208

Use this number for plan questions, trial requests, device matching and technical support. Keeping the full discussion in one WhatsApp thread helps the team see what has already been tested.

What to include in your first message

  • Your country or region.
  • The exact device model and player name.
  • The plan or trial you are considering.
  • The live categories, VOD languages or subtitle options most important to you.
  • For faults, the exact error and when it appeared.

Before sending a screenshot

Crop out usernames, passwords, QR codes, payment details and unrelated notifications. A photo of the device model or an error message is useful; an image exposing private credentials is not.

Response expectations

Messages are handled during the support hours above. Complex device or network problems may require a short sequence of tests. Please avoid sending the same request from multiple numbers because that splits the troubleshooting history.

Do not send payment-card details, identity documents or unrelated passwords.
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