Information we process
When you contact Nitro IPTV through WhatsApp, the conversation is handled under WhatsApp’s terms and privacy practices. We may process the contact details you provide, device type, subscription request, support history and basic website analytics.
Why information is used
Details supplied in a conversation are used to answer pre-sale questions, deliver access, troubleshoot the device you identify and keep appropriate transaction or support records. We do not need unrelated account passwords, identity documents or complete payment-card details for ordinary support.
Analytics
We may use privacy-focused, aggregate analytics to understand page visits and improve the website. The active provider is configured at deployment time. These measurements help identify popular guides, broken navigation and broad device types; they are not used to build a detailed entertainment profile.
Other services
Opening WhatsApp, a device app store or another external link moves you to a service with its own privacy terms. Review those terms before providing information. We do not control how an independent application or payment provider processes its own account data.
Retention and rights
Support and transaction records are retained only as needed for service delivery, accounting, security and legal obligations. You may request access, correction or deletion through our official contact where applicable. Some records may need to be retained when law, fraud prevention or an unresolved transaction requires it.
Contact
Use the WhatsApp link on our contact page for privacy questions. Explain the request clearly and identify the conversation concerned. Do not send identity documents, payment-card data or unrelated passwords unless a verified legal process specifically requires them.