Before choosing a plan
A 24-hour trial is available so you can test the intended device, network, region and priority categories before buying longer access. Run the trial during the hours you normally watch and check both a live channel and several VOD titles. The trial is the most reliable way to test local compatibility.
Requesting review
Contact us promptly on the official WhatsApp number with the order details, device, player, exact error and troubleshooting already attempted. Include when the problem began and whether another device or network behaves differently. Never send payment-card data or unrelated passwords.
Eligibility
Requests are reviewed under applicable consumer law and the circumstances of the service failure. A change of mind, unsupported device, local network problem, third-party app issue or catalog preference may not qualify where access was delivered and functioning. This wording does not remove any mandatory consumer right that applies in your location.
Troubleshooting before a decision
We may ask you to restart the player and router, re-enter access details, test one alternative title and confirm the exact device model. These checks distinguish an account problem from a local application or network issue and allow a fair review.
Approved refunds
When a refund is approved, it is returned through an available method and processing time depends on the payment provider. Bank or provider delays after approval are outside our direct control, but support can confirm when our part of the process was completed.
How to start
Use the verified number on the contact page. Keep one conversation thread for the request so the order details, tests and decision remain together.